Support
Last updated: June 4, 2026
Contact us
CloneUrOwn is operated by Spicerack Market, Inc. We are here to help with the app, your 3D preview, photo capture, and order-related questions.
Email support@spicerack.market and include your order ID and the email used at checkout so we can find your account quickly.
We typically respond within 1–2 business days. Urgent production or approval deadlines? Mention that in your subject line.
What we can help with
- Signing in with your order ID and email
- Guided photo capture and retakes
- 3D model preview, approval, and revision requests
- App crashes, login errors, or notification issues
- Order status, shipping, and refund inquiries
Frequently asked questions
How do I sign in to the app?
Open CloneUrOwn and enter the order ID and email address from your purchase confirmation. Both must match the order on file. If sign-in fails, email us with your order number and the email you used at checkout.
When will my 3D model be ready?
After you upload your photos, our team processes your scan. You will receive a notification when your 3D preview is ready to review in the app. Processing time depends on photo quality and current volume.
My photos were rejected or I need to retake them
The app provides real-time guidance during capture. If photos do not meet quality requirements, follow the in-app prompts to retake specific angles. Contact us if you are unsure which shots to redo.
How do I approve or request changes to my model?
When your preview is ready, open the 3D viewer in the app, inspect the model, and tap approve when you are satisfied. To request changes, reply through the app or email support with your order ID and a short description of what to adjust.
Questions about my order, shipping, or refund
Purchases, delivery, and refunds are handled under the terms of your original order. Email support with your order ID and we will route your request to the right team.
Privacy or account deletion requests
For privacy-specific requests, you may also contact privacy@spicerack.market. See our Privacy Policy for details on your rights and how we handle your data.
See also our Privacy Policy and Terms of Use.